FAQ
How do the menu sizes work?
All sizes refer to the size of the inserts that are placed inside the menu covers. For example, an 8.5 x 11 cover actually refers to the size of the insert that will go inside the cover.
Do you have a minimum Order?
Yes, the minimum order is 25 pieces.
Can I get a free estimate of the cost before committing?
Absolutely. We are happy to provide a quote in order to assist you with the overall assessment of your menu cover project. Our quotes are valid for 30 days. We will estimate shipping charges based on the overall size of your order, once a quantity is decided upon. Please note: shipping costs may add to the estimate.
Are custom sizes available?
Yes. Please contact us with details and we’ll put together a custom estimate.
Can I add my logo to the menu covers?
Absolutely. Foil stamping, blind debossing, and silk screening are the available treatments for your logo.
How many menu covers/accessories should I order?
Menu Covers: Between 65% and 75% of seating capacity. Purchasing a number equal to 50% of your capacity would work for most restaurants, but it is a good idea to have extras on hand in order to reduce the frequency of your menu cover re-orders and to guard against damage, loss, and theft.
Check Presenters: Between 50% and 75% of the total number of tables you have. Check presenters can sit on the table for some time before they are used, and this fact can prevent them from being re-used quickly.
Wine menus: Roughly 30% of the total number of tables you have.
Table Tents: One per table.
What is the normal lead time?
Cafe Style Menu orders are ready to ship within 5 to 10 business days. Menu covers will ship within 10 to 15 business days. Please advise us of deadlines ahead of time, particualrly if shipping is involved. We’ll do our best to accomodate your needs. If expedited shipping is required, we’ll advise you accordingly.
Can we order a custom size?
Yes, we produce all our products in house. Please ask our Rolex Sales Representative for details on your custom order.
What are the guidelines for submitting artwork?
Generally speaking, they are as follows. Our art department will contact you if there’s a problem.
- 300 dpi
- Black & White
- EPS, AI, JPEG or TIFF
- Fine Lines, 5 pt minimum
- Lettering, 24 pt minimum
Will I receive any proofs?
Yes. Digital copies of colour proofs will be sent by email at no additional charge. Approval must be provided via email or fax before products go into production.
What foil colours are available?
Gold and silver. Custom colours are available upon request for an additional fee.
What shipping method does Rolex Plastics use?
Shipping will be determined by your location, we use both local and national courier companies. Because of our shipping volume, we do receive very attractive rates. We will attempt to get you the best price possible based upon your quantity and location.
What positions are available for my logo or text?
Your logo can be placed anywhere. Most people choose dead centre, or optical centre, which is centred higher than dead centre.
What payments do you accept?
We accept Visa, MasterCard, and American Express. Sorry, we do not accept personal checks. Orders will require a credit card to be billed for 50% of the invoice at the beginning of the project. The final balance will be billed on the day of shipping.